Since Feb. 2005 we have not charged an update fee because we have intentionally kept MedLook at version 3.0. That means there was no charge for the NPI changes! Beat that with another vendor - I doubt anybody else can make the same claim. When MedLook 4.0 comes up there will be an update fee. It will be similar to updating QuickBooks or MS Office and will depend upon your support agreement.

An exact number of users is unknown but our guess is roughly 2000 sites scattered all across the US. We’re still looking for the first site in Hawaii - we want to do on-site training!!!

Rarely is on-site training necessary. The on-line videos are extremely beneficial. Webinars will also be available as per demand. One-on-one training can also be done remotely as required. In one to four hours every bit of the program can be covered.

All installations of MedLook are the real program. The difference is simply in the licensing to unlock features.